Terms of service
A plain-language summary of how Cuan is provided to managing agencies. The signed order form and master agreement govern in the event of any conflict.
Last updated June 2026
What Cuan provides
Cuan is software that helps PSRA-licensed managing agents run Owners' Management Companies. It is not a general ledger, an insurance broker, a lettings CRM, or a payment institution.
Money never flows through Cuan
Collection rails (direct debit and card) are contracted between the agency or OMC and the payment providers, in their own name, and settle directly into the relevant PSRA client account. Cuan meters volume for billing but is never in the flow of funds.
Your data, your exit
The data belongs to the OMC. A full structured export is available at any time with no exit penalty. If an agency or OMC leaves, the export is delivered within 48 hours.
Fees
Platform fees are charged per unit per month per your order form, with payment-provider fees passed through plus a small platform margin. See Pricing for the current schedule.
Acceptable use
- Use Cuan only for lawful property-management purposes.
- Keep credentials secure; MFA is enforced for roles with financial visibility.
- AI features are approval-first — the human user is responsible for what they approve and send.
Availability
We target 99.9% availability and publish a status page. A failed direct-debit run is treated as a severity-one incident with customer communication templates ready.