Run every OMC from one place. Get paid faster doing it.
One platform that bills and collects service charges, recovers arrears on autopilot, clears the owner inbox, and keeps every cert, AGM and contractor in line — so nothing slips and the money comes in on time.
Portfolio
Arrears overview
Outstanding
€0
▼ €174.5k recovered
On-time collection
0%
vs 81% last cycle
Plans self-enrolled
0
63% out of hours
Recovery velocity
Developments
Add| Development | Funded | Arrears | Stage |
|---|---|---|---|
Riverwood Hall 214 units | 93% | €8.1k | Healthy |
Custom House Quay 96 units | 88% | €3.4k | Healthy |
The Maltings 142 units | 84% | €5.2k | On track |
Seapoint Court 68 units | 79% | €1.7k | Watch |
Ten modules · one system · built on Irish law
From approved budget to bank, in one click.
Every unit gets a branded invoice at once — portal, email, SMS nudge, postal PDF for the no-contact list. It answers the three questions owners actually have: how much, what for, and how to pay.
- Equal-weight payment options: card now, direct debit (the strategic rail), self-serve instalment plan, or bank transfer with a unique per-unit reference for auto-matching.
- Instant itemised receipts and a rolling owner statement — ending the 'can you send me a statement' email category entirely.
- Levy and ad-hoc billing reuse the same machinery, with their own communications template.
Unit 14 · Riverwood Hall
€1,284.00
Service charge 2026 · due 1 Nov
Pay before 1 Nov
Save 3% · €38.52
Pay now by card
Instant receipt
Direct debit
Annual or monthly
Spread over instalments
Set up in 2 minutes
Riverwood is funded for 2026
84%Member in good standing since 2023
Paid · reconciled
3 taps · 14 seconds
A humane machine that removes the awkward call.
A per-OMC state machine on every unit's balance: Day 0 invoice → Day 14 reminder → Day 30 self-serve plan offer → Day 60 formal demand → Day 90 one-click solicitor pack.
- The Day-30 one-tap plan offer is the unlock — owners self-cure at 11pm, no call made or received.
- Vulnerable-flags pause automation; disputes freeze the ladder; every send is board-approved, in your tone, and logged.
- The portfolio arrears dashboard shows total owed, ageing, recovery velocity and plan enrolment across the whole book.
Portfolio · 31 OMCs · 2,069 units
Outstanding across the book
Recovered €174,500 this cycle — the machine, not the phone.
Ladder stage distribution
Plans self-enrolled
0
63% out of hours
DD mandate coverage
0%
+12 pts YoY
Owner of Unit 14, Riverwood spread her balance over 6 instalments by direct debit.
From her phone in Sydney. No call made. No call received.
0%
by cycle close, vs 81% last year
Funding by development
View all 31Every inbound becomes a decision, not a chore.
Portal messages, forwarded emails and phone calls logged in 10 seconds all become Requests. AI identifies the unit, classifies, merges duplicates, flags urgency and drafts the reply in your tone.
- Four reports about one leak collapse into a single urgent work order — the PM approves once.
- Approval-first always: nothing reaches an owner until a human taps approve.
- Every request closes the loop automatically — reporters are told when it's resolved, with the completion photo.
Inbound · last 15 minutes
Portal · Tenant C-14
Water coming through the stairwell ceiling 💧
Email · J. Murphy (Owner)
There's a brown stain spreading on Block C landing
Email · Owner B-2
Is someone looking at the leak in C?
Phone · quick-logged 10s
Resident rang re: ceiling water, Block C
Water ingress — Block C stairwell
Suggested reply · agency tone
“Thanks for letting us know — we've logged the water ingress in the Block C stairwell and a roofing contractor is being assigned this morning. We'll update you the moment it's resolved.”
Proposed next action
Send acknowledgement to all 4 → create work order → assign roofing contractor with photos.
Nothing is sent until you tap approve. Always.
Dispatch in a tap. Close with evidence.
A request converts to a work order carrying all its context. The contractor gets a magic-link job page — no account, zero training — and the invoice lands on the right budget line.
- Completion photos are required to close; the invoice attaches to the job and keeps live actuals honest.
- Contractor insurance-expiry tracking with auto-chase and a hard block on assignment when lapsed.
- Recurring jobs — lift, fire alarm, emergency lighting, insurance renewals — generate automatically onto the compliance calendar.
Water ingress — stairwell roof
Cahill Roofing Ltd
Insurance valid · accepted via magic link
Access: key safe code with caretaker · park in visitor bay 3
4 reporters auto-updated
€480 → Building repairs
Nothing missed, across 31 OMCs.
The statutory and contractual drumbeat — certs, servicing, insurance renewals, AGM due dates, CRO Annual Return Dates — rolls up per OMC and across the whole portfolio, with evidence required to mark each item done.
- Each recurring item demands a cert upload before it can be closed — no green tick without proof.
- Escalating reminders route to the responsible party ahead of every deadline.
- The portfolio roll-up is your 'everything's green across the book' screen.
Portfolio compliance · June
94% greenA 14-AGM season, without the late nights.
Pick a date and Cuan validates notice periods, assembles the pack from live data, collects proxies and electronic pre-votes, checks quorum live, and finalises minutes to the vault.
- Electronic pre-voting brings in the members who'd never attend in person — so motions actually carry.
- Meeting-day view combines room attendance, proxies and e-votes into one live tally.
- Statutory member and director registers stay current automatically, with CRO filing reminders.
Motion 3 · Approve 2027 budget
Quorum metA dreaded chore becomes a 60-second margin product.
On a unit sale, the solicitor needs statements, arrears, MUD Act replies, certs and minutes. Cuan generates the bundle from live data — with your fee collected by card before release.
- AI pre-populates the requisition replies, flagging only what needs your confirmation.
- Your €150–300 fee is collected before a secure expiring link reaches the named solicitor.
- Every pack is versioned and archived — what was certified, and when.
Sale pack · solicitor bundle
Generated in 58 seconds
Service charge statement — Unit 14
182 KB
Arrears position · €0.00
44 KB
MUD Act information replies
96 KB
Insurance certificate 2026
1.2 MB
House rules (current)
210 KB
Last 2 AGM minutes
340 KB
Approved budget & sinking fund
78 KB
€250 fee collected by card
Secure expiring link to named solicitor
You charge €250 for this. It cost you six minutes.
Say it once, to exactly the right people.
Segmented announcements over branded email and SMS — by OMC, block, unit type, or owners vs residents vs directors — with delivery tracking and a portal noticeboard archive.
- An emergency broadcast path (water off, lift down) prioritises SMS.
- AI drafts levy explanations, works notices and AGM reminders in your tone — approval-first as always.
- Everything logs to the OMC and unit timelines, so 'we did inform members' is always provable.
Water supply off 10:00–13:00 today
Emergency repair to the stairwell riser. We'll confirm the moment it's back on.
48/48
Delivered
41
Opened
SMS+Email
Channel
The bank feed reconciles itself.
Open Banking lines flow into a reconciliation workspace: auto-match on unique references and settlements, suggest-match on fuzzy candidates, a manual rail for the rest, and an unmatched-items ageing report.
- Standard reports per OMC: income & expenditure vs budget, arrears ageing, sinking-fund movement, SLA stats.
- Portfolio roll-ups across all of it for the Principal.
- A year-end accountant pack per OMC in the format accountants actually want — Cuan isn't trying to be Sage.
Bank feed · today
96% auto-matched182
matched
6
to review
2
unmatched
Suggested matches are one tap to confirm — the rest is already done.
What you show the next board you pitch.
A read-only command view per OMC: live client-account balance, spend vs budget by line, aggregate arrears, request SLAs, compliance greens and the approvals queue. A volunteer director opens it monthly, feels in control, and sleeps better.
Explore the director portalRiverwood Hall OMC
214 units · Director view · read-only
€0
Open Banking · synced 2 min ago
Arrears
€0
11 units · names hidden
First response
0.0h
avg · 14 requests this month
Spend vs budget
FY24 · 9 of 12 moCuan never holds your funds.
Collection rails are contracted in your name and settle directly to the PSRA client account. Cuan meters volume for billing but is never in the flow of funds — keeping you outside e-money licensing and strengthening your PSRA accounting evidence.
GoCardless
Direct debit
The strategic rail. Mandates persist year to year — the single biggest structural fix to collections.
Stripe
Cards & sale-pack fees
Pay-now and sale-pack fees via connected accounts, settling to the client account.
Open Banking
Reconciliation & live balance
Powers transfer-matching and the director's live client-account balance.
Approval-first. The human always taps approve.
AI drafts, classifies, summarises and flags — it never sends, never charges, never files. Below a confidence threshold, items route to a “needs human read” lane rather than being presented as confident.
- Inbox triage, budget variance notes, arrears tone, document Q&A and sale-pack pre-population — each toggleable per agency.
- Model routing: fast models for triage and drafting volume; the most capable reserved for lease extraction and pack accuracy.
- Every prompt and output is logged for audit, with PII minimised — and nothing reaches an owner without explicit approval.
Inbound · last 15 minutes
Portal · Tenant C-14
Water coming through the stairwell ceiling 💧
Email · J. Murphy (Owner)
There's a brown stain spreading on Block C landing
Email · Owner B-2
Is someone looking at the leak in C?
Phone · quick-logged 10s
Resident rang re: ceiling water, Block C
Water ingress — Block C stairwell
Suggested reply · agency tone
“Thanks for letting us know — we've logged the water ingress in the Block C stairwell and a roofing contractor is being assigned this morning. We'll update you the moment it's resolved.”
Proposed next action
Send acknowledgement to all 4 → create work order → assign roofing contractor with photos.
Nothing is sent until you tap approve. Always.
See your arrears recovering — live.
Five demo beats, no settings screens. The dashboard, the inbox, the owner's phone, the sale pack, and the portal you'll pitch with.