Recover more. Without the awkward call.
Late service charges are a confrontation problem, not a collections problem. Cuan runs a humane, board-approved ladder on every unit, so owners quietly self-cure and your team never picks up the phone.
Chasing money is the job nobody wants.
So it slips. And every euro that slips is one a director notices, and one you have to explain at the AGM.
The old way
A spreadsheet of who owes what, chased unit by unit.
The Cuan way
One board-set ladder runs on every unit, automatically.
The old way
A reminder letter you write, print and post.
The Cuan way
Reminders that escalate on their own, in your branding.
The old way
A phone call you dread, to a neighbour, about money.
The Cuan way
No call made. Owners self-cure from a link at 11pm.
The old way
Vulnerable owners missed, or chased too hard.
The Cuan way
Flagged, and escalation freezes on the spot, logged.
The old way
The board finds out at the AGM, from a stale PDF.
The Cuan way
The board watches arrears fall, live, in aggregate.
The old way
Year end: rebuild the chase history from memory.
The Cuan way
Every notice and plan already on one timeline.
How it works
From one press to paid, on its own.
- 1The run
One press bills the whole development
Approve the budget once. Cuan issues every invoice, sends each owner their own statement, and starts the clock. No mail-merge, no spreadsheet, no late nights in April.
- 2The ladder
A humane ladder that runs itself
Gentle at Day 14, a plan offer at Day 30, formal by Day 60. The tone and the timing are the board's, applied to every unit automatically, so no one has to decide who to chase this week.
- 3Self-cure
Owners settle up at 11pm, from the sofa
The Day-30 nudge links straight to a self-serve instalment plan. Most people who were dodging a phone call quietly fix it themselves, at night, on their phone. You never make the call.
- 4Humane
Vulnerable owners are protected, by design
Flag a unit and its escalation freezes on the spot, logged, and handed to a person. Firm where it should be, and never where it shouldn't.
Owners pay the way the OMC chooses.
Set the default to pull or push. Either way, Cuan captures the payment over AIS and marks it paid, so the reconciliation is automatic and the money lands in the client account.
Pull, by Direct Debit
DefaultCuan collects on the due date. Set-and-forget for the owner, with nothing to remember.
0.8% + 30c
per transaction, capped at €6
Reconciled automatically via AIS
Push, by bank transfer
The owner logs into their own bank and pays with their unique reference. A little more effort for them, nothing to collect for you.
Free
no transaction fee, owner-initiated
Reconciled automatically via AIS
The number that renews the contract.
Cuan is measured on one thing: more of what you bill, collected on time. Everything else follows from that.
+15 pts
on-time collection, in a cycle
€150k
recovered on a €3m book, no calls
11pm
when owners typically self-cure
0
chase calls your team has to make
Firm, humane, and defensible.
Everything the ladder does is set by the board, logged, and safe to show an owner, an auditor or a court.
Board-approved ladders
Set the tone and cadence once. It applies to every OMC and every unit, consistently and defensibly, so no one is chasing on instinct.
Self-serve instalment plans
Owners spread the balance in two taps, no call and no negotiation. Enrolment posts straight to the ledger and pauses the ladder.
Vulnerable-owner guardrails
Flag a unit and escalation freezes on the spot, audit-logged, so the process is firm without ever being blunt.
Straight to the client account
Every euro collected settles to the OMC's PSRA client account. Cuan reads and reconciles over AIS, and never holds the money.
Per-unit chase history
Every notice, plan and payment on one timeline, ready to hand to the accountant or the solicitor without reconstruction.
GDPR-safe by default
Directors see the total and the ageing, never a neighbour's name. Named detail is a deliberate, logged exception.
Better together
Arrears don't work alone.
Recovery is one link in the money loop: it runs on the billing that issues the charge and the reconciliation that proves it landed.
See it recover your book, not a demo one.
Bring last year's collection rate. We'll show you the lift on your own numbers in nine minutes.