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Cuan
For owners & residents

Pay your way. Get your leak fixed. Be told when it's done.

Your managing agent runs on Cuan — so the place you live or let is looked after properly. Everything in one screen, in your agent's branding, working from anywhere, with nothing to install.

9:41
Harbour & Quay Property

Unit 14 · Riverwood Hall

€1,284.00

Service charge 2026 · due 1 Nov

Pay before 1 Nov

Save 3% · €38.52

21d : 04h

Pay now by card

Instant receipt

Direct debit

Annual or monthly

Spread over instalments

Set up in 2 minutes

Riverwood is funded for 2026

84%

Member in good standing since 2023

Paid · reconciled

3 taps · 14 seconds

One screen, every answer

The three questions you actually have.

How much do I owe, what is it for, and how do I pay? Your portal answers all three the moment you open it — and shows you exactly where your money goes.

01

How much?

Your balance and next payment, front and centre — plus any early-payment saving and its deadline.

02

What for?

"Where your money goes" — the approved budget as a plain-English visual, not a wall of numbers.

03

How do I pay?

Card, direct debit, instalment plan or transfer — presented as equal options, all remote-friendly.

Pay the way that suits your cashflow

No method is the “wrong” one.

Every option is presented equally — pay it all today or spread it over the year. And if money's tight this month, setting up a plan is two taps, not a phone call you dread.

Pay now by card

Instant, itemised receipt. Beat the early-payment deadline and save with a live countdown on your invoice.

Direct debit

Set it once — annual or monthly — and never think about it again. The mandate carries year to year.

Spread it over instalments

Cashflow tight? Set up a plan in two minutes from your phone. No call, no awkward conversation.

9:41
Harbour & Quay Property

Unit 14 · Riverwood Hall

€1,284.00

Service charge 2026 · due 1 Nov

Pay before 1 Nov

Save 3% · €38.52

21d : 04h

Pay now by card

Instant receipt

Direct debit

Annual or monthly

Spread over instalments

Set up in 2 minutes

Riverwood is funded for 2026

84%

Member in good standing since 2023

Paid · reconciled

3 taps · 14 seconds

Your requests
ResolvedReported 07:41 · fixed 13:30

Water in the Block C stairwell

Completion photo attached
Block C stairwell · 13:30

“All sorted — the roofing contractor sealed the flashing this afternoon. Thanks for letting us know.”

Report it in three taps

And actually hear back.

Snap a photo, describe the problem, send. That's it. The thing that owners call “good management” is simple: the moment your issue is resolved, you're told — with a photo of the finished work.

No chasing. No wondering whether anyone picked it up. The loop always closes.

Works from Sydney

Responsive web, magic-link sign-in, every payment rail remote. No app, ever — you interact a handful of times a year.

Built for everyone

WCAG 2.2 AA on every owner screen, because a member base spans every age and every device.

Residents, too

Tenants get a focused portal to report issues and read notices — without seeing financials or polluting the member register.

For owners & residents

Your questions, answered.

Yes. Cuan is EU-hosted and GDPR-aligned, and your arrears information is treated as sensitive financial data with strict access controls. Your managing agent is the data controller; you can request your data or its export at any time.
What it feels like

Management that actually works for you.

No app to install, no office hours to wait for, no statement to chase. Whether you live upstairs or in Sydney, your account and your requests are a tap away.

3 taps

to pay — card, direct debit or a plan

Minutes

to spread the balance over instalments

Same day

leak reported → resolved, with a photo

0

apps to install — it just works on the web

A better experience

Ask your managing agent about Cuan.

If your block is run on Cuan, you already have all of this. If not, it's worth asking — your management could be this good.