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Cuan
For owners and residents

Pay your way. Get your leak fixed. Be told when it's done.

Your managing agent runs on Cuan, so the place you live or let is looked after properly. Everything in one screen, in your agent's branding, working from anywhere, with nothing to install.

An owner's request moving from reported to resolved, closed with a completion photo and a notification.YOUR REQUESTResolvedWater in the Block C stairwellReported 07:41 by you, in three tapsReportedIn progressResolvedBlock C stairwell · fixed 13:30You were told.The moment it was done,with a photo of the work.No chasing. No wondering.
One screen, every answer

The three questions you actually have.

How much do I owe, what is it for, and how do I pay? Your portal answers all three the moment you open it, and shows you exactly where your money goes.

01

How much?

Your balance and next payment, front and centre, plus any early-payment saving and its deadline.

02

What for?

Where your money goes, shown as the approved budget in plain English, not a wall of numbers.

03

How do I pay?

Direct debit, an instalment plan, or a bank transfer with your own reference. All from your phone.

Pay the way that suits your cashflow

No method is the “wrong” one.

Every option is presented equally. Pay it all today or spread it over the year. And if money is tight this month, setting up a plan is two taps, not a phone call you dread.

There are no cards to enter. Pay by Direct Debit and it comes off automatically, or push a bank transfer with your own reference. Either way it goes straight to the OMC.

Direct debit

Set up a SEPA Direct Debit once, annual or monthly, and never think about it again. The mandate carries year to year. No card to enter, nothing extra for you to pay.

Spread it over instalments

Cashflow tight this month? Set up a plan in two minutes from your phone. No call, no awkward conversation.

Bank transfer

Prefer to transfer? Your unit has its own reference, so your payment matches itself the moment it lands.

Works from Sydney

Responsive web, magic-link sign-in, every payment method remote. No app, ever, since you interact a handful of times a year.

Built for everyone

WCAG 2.2 AA on every owner screen, because a member base spans every age and every device.

Residents, too

Tenants get a focused portal to report issues and read notices, without seeing financials or polluting the member register.

For owners and residents

Your questions, answered.

Yes. Cuan is EU-hosted and GDPR-aligned, and your arrears information is treated as sensitive financial data with strict access controls. Your managing agent is the data controller, and you can request your data or its export at any time.
What it feels like

Management that actually works for you.

No app to install, no office hours to wait for, no statement to chase. Whether you live upstairs or in Sydney, your account and your requests are a tap away.

2 taps

to set up a direct debit or a plan

Minutes

to spread the balance over instalments

Same day

leak reported to resolved, with a photo

0

apps to install, it just works on the web

A better experience

Ask your managing agent about Cuan.

If your block is run on Cuan, you already have all of this. If not, it is worth asking, because your management could be this good.